Human Capital
HR + Workforce Strategies
North Highland can help clients better understand their workforce needs and then translate those needs into specific strategies for attracting, developing, and retaining their talent. We recently helped a large utility client clarify their talent needs and in doing so, established a multi-pronged approach that focused on transferring knowledge to new employees, reducing the time (and cost) spent on recruiting, and improving retention of their mission-critical workforces. When fully implemented, our recommendations for the improved recruiting process will more effectively identify the right talent and will reduce our client's costs by about $400k a year.
Back to TopHR Performance
North Highland can help HR clients improve everything from a single administrative HR process to a full-scale HR Transformation. Our tools provide a menu of assessments including process benchmarking, process best practices and maturity, process measurement, service delivery, and compliance. We recently helped a client confirm and quantify its HR operating costs in an attempt to produce major cost reductions and will redesign their HR service delivery model to consider strategic sourcing.
Back to TopWorkforce Performance
North Highland's workforce performance offerings will help clients improve the performance, efficiency, and effectiveness of a targeted workforce. Our solutions can contain sample content (e.g., competencies, job models, etc.) for common workforces (e.g., IT, leaders, HR, Finance, etc.) or simply an approach and tools necessary to bring about the desired results. We helped a media client transform its IT organization by developing a competency framework around which current and new roles were defined and against which the current IT workforce was evaluated. The new model and assessment were used to identify skill gaps and to elevate the desired skills of the client's IT workforce.
Back to TopOrganizational Design
North Highland's approach to organizational design begins with understanding the processes (work) and desired outcomes of a targeted workforce, and uses that insight to define and optimize roles and workflow. We worked with a large bank's treasury product implementation team to define their work and outputs and to optimize the flow of information through their team. The resulting team has met the new work standards and client satisfaction objectives and is experiencing improved levels of employee satisfaction.
Back to Top
